PUBLIC OFFER AGREEMENT (TERMS AND CONDITIONS)
for the Provision of Informational and Educational Services (Online Course “Portrait Lab”)
This document constitutes an official public offer (hereinafter referred to as the “Agreement”) by the Organizer of the “Portrait Lab” course (hereinafter referred to as the “Provider”) addressed to any individual or legal entity worldwide (hereinafter referred to as the “Client” or “Student”).
Full 100% payment by the Client for the Provider’s services constitutes full and unconditional acceptance of the terms of this Agreement. Upon payment, this Agreement enters into legal force, is deemed concluded, and does not require a physical signature.
1. DEFINITIONS
1.1. Public Offer (Agreement) — this document published online on the Provider’s Website.
1.2. Acceptance — full and unconditional acceptance of the terms of this Agreement by making a 100% advance payment for the Course.
1.3. Provider — the Organizer of the “Portrait Lab” course that delivers or arranges the delivery of the services.
1.4. Client (Student) — any individual or legal entity that has paid for the Course and is the recipient of the services.
1.5. Provider’s Website — the web page containing information about the Course and this Agreement.
2. SUBJECT OF THE AGREEMENT
2.1. Scope of Services: The Provider undertakes to deliver remote informational and educational services in the form of the “Portrait Lab” online course in accordance with the program published on the Website, and the Client undertakes to accept and pay for these services.
2.2. Delivery Format: Services are delivered remotely online using specialized software (Zoom, WhatsApp/Telegram) and are accessible to participants worldwide.
3. COURSE FORMAT AND PROCEDURE
3.1. Live Sessions: The Course is conducted via live webinars on Zoom in small groups limited to 15–20 participants.
3.2. Communication & Coordination: Organizational communication (session links, assignments, recordings) is carried out through a private WhatsApp/Telegram group.
3.3. Access to Recordings: Session recordings remain available throughout the entire duration of the Course and for an additional 30 calendar days after the final session. Access automatically expires after this period.
3.4. Spot Reservation: A spot in the group is reserved for the Client strictly upon receipt of 100% payment. Reservations without payment are not available.
3.5. Completion of Services: Services are deemed rendered in full upon the completion of the final live webinar, regardless of whether the Client attended the live sessions or watched the recordings.
4. MISSED SESSIONS AND SCHEDULE CHANGES
4.1. Missed Sessions:
If the Client misses a live session for personal reasons (illness, vacation, time zone differences, etc.), they may catch up using the session recordings. Additional 1-on-1 sessions or financial compensation are not provided.
4.2. Deferral of Participation: For valid reasons, the Client may request to transfer their enrollment to the next cohort. Such requests must be submitted prior to the official start date of the Course and are reviewed on a case-by-case basis.
5. ALLOCATION OF RESPONSIBILITY
5.1. Voluntary Practice: Completing practical shooting assignments is voluntary. The Client may choose to attend the Course as an auditor (observer).
5.2. Quality and Expertise: The Provider guarantees the high quality of its proprietary methodology, the expertise of the instructor (Sergei Sarakhanov), and feedback on assignments submitted within the established deadlines.
5.3. Responsibility for Results: Since photography is a practical skill, the Provider is not responsible for a lack of progress if the Client chooses not to complete the shooting assignments. Claims regarding the effectiveness of the Course from Students who did not complete the assignments will not be accepted.
6. REFUND POLICY
6.1. Partial Refund: A partial refund is available only upon a written request sent by the Client to the Provider’s contact email within 24 hours after the completion of the first theory session of the Course. Because group size is strictly limited (15–20 participants) and the Student’s spot cannot be reassigned once the lecture block begins, a £30 administrative fee will be deducted from the refund to cover non-refundable payment processor fees (Stripe/PayPal) and operational costs.
6.2. No Refunds: After 24 hours from the completion of the first theory session, or once the subsequent session begins (whichever comes first), no refunds will be issued and the Agreement cannot be unilaterally terminated by the Client. From that point onward, the spot in the group is considered permanently reserved for the Client on a non-refundable basis.
6.3. Currency Conversion: The Provider is not responsible for any financial losses incurred by the Client due to exchange rate fluctuations or currency conversion fees charged by the Client’s issuing bank.
6.4. Cancellation by the Provider: If the Course is canceled by the Provider, all payments made by the Client will be refunded in full.
7. CODE OF CONDUCT AND ZERO-TOLERANCE POLICY
7.1. The Course enforces a strict zero-tolerance policy toward any form of disrespect, destructive behavior, or discrimination. A supportive, respectful, and constructive environment is maintained across all group chats and live sessions.
7.2. The following are strictly prohibited within the learning environment: insults of any kind, profanity, discrimination on any grounds, personal attacks directed at other participants or the instructor, disparaging or unconstructive remarks about other Students’ work, and deliberate provocation of conflict.
7.3. Disciplinary Action: In the event of a first-time violation of these rules, the Provider will issue a warning to the Client. In the event of a repeated, severe, or systematic violation, the Provider reserves the right to unilaterally terminate this Agreement and remove the Client from the Course, group chats, and Zoom sessions without a refund and without retaining access to course materials.
8. INTELLECTUAL PROPERTY AND CONFIDENTIALITY
8.1. Ownership: All course materials (videos, presentations, assignment briefs) are the intellectual property of the Provider (Sergei Sarakhanov).
8.2. Prohibition of Distribution: The Client is strictly prohibited from copying, reproducing, selling, or sharing course materials with third parties (including group-buy platforms and piracy websites). In the event of unauthorized distribution (“leaks”), this Agreement will be terminated immediately without a refund, and the Provider reserves the right to seek legal remedies and damages.
8.3. Social Media Sharing: The Client is free to share their own practical work created during the Course, behind-the-scenes content, and screenshots of their personal learning experience on social media. Tagging the instructor’s account (Sergei Sarakhanov) or the Course page is voluntary and at the Student’s discretion.
9. GOVERNING LAW AND DISPUTE RESOLUTION
9.1. Jurisdiction: This Agreement is governed by the substantive and procedural laws of the country in which the Provider is registered (United Kingdom), as well as applicable international regulations for cross-border digital services.
9.2. Dispute Resolution: All disputes shall be resolved through written negotiations via the Provider’s contact email. The timeframe for reviewing a formal claim is 30 calendar days from the date of receipt.
10. PROVIDER DETAILS
Provider: Organizer of the “Portrait Lab” Course
Company Name: HUMAN VISUALS LTD
Registration Number / Tax ID: 19665927
Bank Details: IBAN: GB98 MONZ 0400 0519 6659 27, Sort Code: 04-00-05
Contact Email: sergeisarakhanov@gmail.com